Coordinates and supervises the billing, collection and cashiering functions of Barton Health System including both hospital billing and professional receivables. Oversees billing and collection procedures. Develops and maintains internal controls over accounts receivable and cash receipt functions. Develops controls to ensure appropriate submission, billing and payment cycles. Provides leadership and supervision to all staff/ billing, cashiering and customer service areas. Coordinates department activities, ensuring customer and staff safety. Directs all human resource functions of the department, oversees training and ensures staff compentencies. Develops and manages budget to meet department, organizational and safety goals. Ensures Regulatory Compliance & Government changes are followed. Ensures ongoing monitoring of departmental indicators and PI activities; reports activities as directed. Responds to the needs of the department by delegating staff duties. The Manager of Patient Financial Services reports to the Director of Revenue Cycle Operations.

Minimum Education:
High School Diploma or equivalent education/experience

Preferred Education:
Associate's Degree in Business Administration or related field
Bachelor's Degree in Health Information Management, or related field

Minimum five years recent office management and accounts receivable experience
Previous supervisory experience required
Experience in electronic spreadsheets, word processing and report writing

General knowledge of Human Resource functions including labor laws, recruitment and retention practices and organizational development
Strong verbal and written skills
Ability to analyze and interpret financial documents
Sufficient computer skills as are required to complete an online application and the pre-employment/annual Net Learning requirements
In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual abilities preferred

Physical Demands:
Prolonged, extensive or considerable standing, walking and sitting.
Considerable reaching, stooping, bending, kneeling and crouching.
Must be able to lift a minimum of 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising care.

Complexity of Work:
Requires critical thinking skills and ability to work with minimal supervision.
Requires ability to work in a stressful environment.
Requires ability to handle multiple work assignments simultaneously.
Requires the ability to succeed in an ever-changing team-based environment

Work Environment:
Contact with patients and guests under a wide variety of circumstances
Travel to other buildings and sites.
Standard office environment.

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